Dear Improveit customer,
We have a confession: We can’t stop thinking about you.
The pride you have in coming home to a beautiful place to live – it takes our breath away. Your appreciation for high quality and great value in every important decision – it speaks to us. The investment you make in a life well-lived – we’re inspired by it.
Truthfully, we can’t help but feel our paths have crossed for a reason. Like you, we’re passionate about high performance, exceptional value, and gorgeous style in everything we do. From the most energy-efficient replacement windows to low-maintenance walk-in showers, we’re as eager as you are to make your home as beautiful as it can be. And we want those stylish results give you the most lasting value and best ROI you can get anywhere.
We probably don’t say it often enough, but the truth is:
We Love You.
We know what a big step it can be to put your trust into a home improvement company. But you make us the company we want to be, and we promise your confidence in us is safe in our hands and hearts every day.
“What I love about our customers is the amazing trust they put in us,” says Phil Wiley, Improveit’s director of sales. “They give us access to their homes and we interact with their families. So often, it feels like we truly become part of their family.”
Trish Tucker and Samantha Miller, Improveit’s dedicated customer experience team members agree. “They’re not just our customers, they are our family,” Trish says. “They’re the ones that keep us striving to make sure we are giving them 100% daily and make us want to be better.”
“I love being able to build relationships and provide our customers with the best service possible, Samantha adds. “Our customers show continuous support, and I’m glad I am in a position to be able to provide the same in return. I love that they allow us to grow and learn with them, and the friendships that are created in the process.”
Installation Manager Charlie Marcum says the smiles and pats on the back his Columbus-based installation team receives makes it all worthwhile. And as Director of Installation and Service Andy Kowalewski says,
“Without loyal customers, you don’t have a business – you have a hobby.”
With our amazing Improveit customers always on our mind, we certainly have much more than a hobby. Improveit is a way of life!
We also want to tell you how grateful we are.
Like Susan Y., who chose Improveit for new windows in Jamestown, Ohio, and said, “we love our new windows. Our experience with Improveit Home Remodeling was a 10 from Kyle [the project consultant] to the installers to the office team.” Thank you for the 10, Susan. We think you’re an 11.
Or Diane V., whose time with Improveit has brought her new windows and a new bathroom remodel in Wilmington, Ohio. “I love both the windows and the bathroom!!! I would highly recommend the team and the company. Communication was great as well. I can certainly give this company 5+ stars!!!” We love you too, Diane! Long-term relationships are our favorite kind!
And Ken R., who looked for business and pleasure with his Plain City, Ohio master bathroom remodel. “I love how Improveit transformed my master bath’s shower. The workmanship was of the highest quality, and the staff very attentive. The installer was punctual, professional, and kept me informed throughout the entire process. Job well done, and will definitely have more work for them in the future. Thanks.” We can’t wait, Ken. Our many thanks to you as well.
As project consultant Jeremy Austin says,
"When you put the customer first, you have customers that last.”
At Improveit Home Remodeling, we can promise to always put our customers first. Thank you for love you’ve shown for more than 30 years – it’s the love affair we’ve always dreamed of! We can’t wait to see where the next many decades will take us together!
Your Improveit Home Remodeling Team