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How to choose a home improvement contractor
Your investment in home remodeling will be one that lasts a lifetime. Who you do business with is just as important
as the quality of the product. Here's what to consider when choosing who to trust:
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Fully licensed
Most states require contractors to be licensed. Licensing usually involves lengthy training for testing and
is a sure sign your contractor is competent to perform the desired work.
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Carries liability insurance
Demand a contractor who carries substantial liability insurance. This type of insurance protects your property in
case of damage caused by the contractor and/or their employees.
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Carries workman's compensation insurance
Workman's compensation insurance protects you from liability should the contractor and/or a hired worker be injured on
your property. If your contractor does not carry workman’s compensation coverage, you are liable for any injuries
suffered on your property. Beware. Most homeowners' policies will not cover this risk. Make your contractor show you a
copy of their policy.
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Immediately responds when you call
A contractor who can't return calls promptly may be understaffed, too busy, too small, or poorly organized.
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Has reputable business credentials
It is always a good idea to choose a contractor that belongs to one or more local, regional, or national professional
builders' associations. In most cases, these associations attract only conscientious builders and remodelers.
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Can provide customer referrals and testimonials
When a significant amount of a contractor's business is derived from repeat
customers and referrals, it usually indicates that clients are pleased with
the work they received.
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Willing to guarantee their work and put it in writing
A reputable contractor will provide a detailed contract that shows what is included: exact
materials, brand names, costs, and guarantees.
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Will secure the proper permits
When your contractor pulls the right permits, you know your work will be done
"to code." A reputable contractor will pull a permit on every job where a permit is required.
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Offers warranties
A truly professional contractor uses only quality products backed by manufacturer warranties. Better contractors can
also be expected to offer warranties on labor as well as materials.
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Has a reputation for after-sale service and dependability
Unfinished jobs are one of the biggest complaints in the building industry.
You want a contractor who will complete your project according to plan and be
around long after the sale to provide annual inspections and repair service.
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Have expertise on the specific projects you’re interested in
Most remodelers specialize in certain services and products. Know what your remodeler's expertise is, find out how
many projects like yours they have done and ask for references so you can evaluate their work.
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Well-established with a physical presence
Look for a company who has a physical place where you can find them and who is financially sound. You
don't want them disappearing or declaring bankruptcy in the middle of your remodeling project.
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